2020 Citizen Survey
The Regional District has been surveying citizens in rural areas biennially since 2010. The 2020 Citizen Survey was conducted online between September 2nd and November 1st. The survey was conducted using the RDOS Regional Connections public engagement website, promoted widely online and via the CivicReady mass notification system. Hard copies of the survey were also made available. Some respondents reported hearing about the survey through local news media.
Click here to see an overview of the 2020 Citizen Survey results
This is a perception survey, but does not meet the test as being scientifically correct. That would require a random sample of 400 citizens, drawn from our 9 electoral areas. 223 respondents took part in the 2020 survey. There were 73 unique questions including opportunities for comments on specific topics, as well as a general comments section. Many respondents commented on specific programs or services and this data is reflected in the survey graphs. The estimated cost to conduct a telephone scientific survey was $20,000.
A majority of respondents indicated town halls, public meetings and online surveys are their preferred methods of engagement regarding RDOS initiatives and projects. These results are somewhat surprising but provide valuable insight into how information is best shared with residents.
Requesting further targeted feedback from a larger sample size would be helpful in coordinating communication and engagement efforts, and ensuring residents have access to information about Regional District programs, services and initiatives
From the initial evaluation of the survey results, it would seem beneficial to probe further on specific issues that drew more attention in 2020.
2017 Citizen Survey
The Regional District Corporate Strategic Plan includes Success Indicators, one of which is 'Optimize Customer Experience'. To gather the information, the RDOS needs to make informed decisions about the current perception of Regional District services. The Citizen Survey tool was developed in 2010.
Every business needs to continually ask their customers for feedback on the services they provide. High performing organizations want to know what their citizens think.
"It is intended that the 2017 Citizen Survey establishes the baseline data that the organization will utilize to work on specific weaknesses and compare against in future years to gauge our progress." - Bill Newell, RDOS Chief Administrative Officer
2017 Citizen Survey
The Regional District received baseline data from similar surveys in 2010, 2012 and 2014 which the organization is now using to compare trends.