2017 Citizen Survey

The Regional District of Okanagan-Similkameen Corporate Strategic Plan includes Success Indicators, one of which is 'Optimize Customer Experience'.  To gather the information we need to make informed decisions about the current perception of Regional District services, a Citizen Survey tool was developed in 2010. 

Every business needs to continually ask their customers for feedback on the services they provide.  High performing organizations want to know what their citizens think.

'It is intended that the 2017 Survey establishes the baseline data that the organization will utilize to work on specific weaknesses and compare against in future years to gauge our progress", reported Bill Newell, Chief Administrative Officer.

2017 Citizen Survey

The Regional District received baseline data from similar surveys in 2010, 2012 and 2014 which the organization is now using to compare trends. 

Information Release

2017 Citizen Survey Results