Emergency 911 Dispatch Service Delivery Review

Final Report

911 Emergency Telephone Service

Emergency assistance is as close as your telephone. 911 emergency telephone service is delivered for the Okanagan-Similkameen, Central, North, Columbia Shuswap and Thompson-Nicola areas from the Emergency Communications Centre located in Kelowna. The Regional District of Okanagan-Similkameen contracts the administration of the general operations of the Communications Centre to the Central Okanagan Regional District in partnership with the RCMP.

911 fire calls for the South Okanagan-Similkameen are relayed to a secondary dispatch centre at the main Penticton fire hall. At that location Regional Fire Dispatchers handle a multitude of calls from fire, to motor vehicle accidents to medical first response.

Medical calls are routed from the Communications Centre in Kelowna to B.C. Ambulance Dispatch in Kamloops.